Terms & Conditions

Although we are certain you will be happy with your purchase, should you find yourself less than satisfied, simply email us (within 48 hours of receipt) with your concerns so we can rectify the situation. 

Due to the custom nature of our items, we do not accept returns or exchanges. If we make a mistake, we will absolutely make it right.

Additional Policies and FAQs * We are open to NEW IDEAS!! If you don't see what you want made here, please feel free to message me. We can work together to create the perfect item!!

* All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.

* Birth announcement pillow designs/proofs will be sent out to be approved by each customer before the pillows are actually made (24-72 hrs). Once approved and stitched out, no changes can be made. Customers are responsible to ensure that all the information sent on the preview is 100% correct.

*** Remember, the colors you see on the proof/preview sent to you are from a COMPUTER program, NOT the actual thread used to stitch the items out. 

Due to variances among color monitors, the colors on your computer monitor may appear differently than the actual products.

* We choose fabrics based on what you have requested. However, every color has different shades. If you want a specific shade, please discuss it with us so we can go over the options together and come to an agreement.

* For Birth Announcement Pillows: If you want a specific fabric to be used, you may send it to us, just let us know. 

That is the only way you can guarantee that the colors will match the nursery/room 100% :-)

**** With more than 500 pillows made, this has never been an issue, but we want to make sure you know your options ****

* For appliques: Each item is unique and made to order. We have a wide variety of fabrics to choose from but sometimes we can run out of a specific fabric, it may be backordered, discontinued, or out of stock without notice. We will discuss other options together and make sure you are 100% happy with your new choices.

* Care Instructions: We recommend that you hand wash your items or wash inside out in a garment bag on the delicate cycle and lay flat to air dry.

* Items made with sequins, bows, glitter or metallic material are hand wash ONLY! You should hand wash these items and lay flat to dry, never put them in a dryer.***

* Typically, we only carry white shirts. Please contact us prior to purchase with any specific shirt requests (long sleeve, different colors, etc)

* DISCLAIMER: Some items may contain small parts. Please use adult supervision at all times while wearing any accessory. Customer acknowledges full responsibility

* For a much larger variety of products from our shop, specials, giveways and sales, please visit us at: www.facebook.com/inspiredbyu 

* Se habla espanol

* We reserve the right to refuse service